Project Description
Improve the invoicing process
Security company Securator started in 1999, and today it is the leader in ID-protection and general security in Sweden, Norway, Finland, Poland, Russia and Ukraine.
The company operated its business by invoicing its customers in a one-off basis for services that would last between 12 and 36 months. This generated a relatively high customer churn, and little opportunity for upselling other
services.
Additionally, the nature of the invoicing process resulted in a difficult to manage liquidity, with periods of high influx of payments.
Project Services:
Designed and implemented new flexible invoicing options.
This allowed the incorporation of new services and products to existing subscription accounts from customers, merging the payments into a single monthly invoice covering all services.
Broker took over the financing and administration of subscription accounts, being responsible for monthly invoicing of the client’s customers.
Finally, Broker created a customer solution to deal with customers’ invoice issues.